1st Choice Deck Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website (https://1stchoicedeckservices.com), or communicate with us, including via text message.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
- Name
- Phone number (including mobile number)
- Email address
- Mailing or service address
- Details about your project or property
- Payment information
Information Collected Automatically
- IP address and browser information when visiting our website
- Device type and operating system
- Website usage data (pages visited, time spent, referral source)
- Cookies and similar tracking technologies
Text Messaging Data
- Your mobile phone number
- Opt-in and opt-out status
- Message history between you and 1st Choice Deck Services
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide, manage, and improve our deck construction, restoration, and maintenance services
- To communicate with you regarding appointments, quotes, invoices, and project updates
- To send text messages related to our services (with your consent)
- To respond to your inquiries and customer service requests
- To send promotional offers, seasonal reminders, and service-related information (with your consent)
- To process payments and maintain business records
- To improve our website and customer experience
- To comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as scheduling software (e.g., Jobber), payment processors, and text messaging platforms. These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of 1st Choice Deck Services, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Text Messaging Privacy
When you opt in to receive text messages from 1st Choice Deck Services:
- We collect your mobile phone number and consent status
- We do not share your phone number or opt-in data with third parties for their marketing purposes
- Your information is shared only with our messaging service provider to deliver messages on our behalf
- You can opt out at any time by replying “STOP”
- You can request help at any time by replying “HELP”
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we update or correct inaccurate information.
- Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
- Opt-Out of Text Messages: Reply “STOP” to any text message to unsubscribe.
- Opt-Out of Marketing Communications: Contact us to opt out of promotional emails or communications.
To exercise any of these rights, please contact us using the information provided below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
